Absolutely not! With our open concept boarding, they can see all the activity going on around them and watch people in the back cleaning, walking, watering, etc. We talk to all of our guests as we walk by, and if someone is having difficulty adjusting we stop and sit with them and give them treats. We want their stay to be enjoyable — this is their vacation too!

Pets will frequently become very thirsty from the excitement and stress of seeing their family and loved ones again when they are picked up. It’s natural for them to be thirsty once they get home. While in our care, pets are monitored carefully for their consumption of fresh water, as well as food and how much they have eliminated. Just like the excitement of coming home, when they first are checked in and settled in their room, they will tend to become very thirsty. We watch this and are sure to provide plenty of fresh water upon check in to get the pet fully hydrated. After the 1st 30 minutes or so, they settle down into the routine, get comfortable and establish regular eating and drinking habits.

If your pet has a special diet or you're not comfortable with changing their diet, you can bring their food. Our associates are trained to follow your instructions to make sure your pet enjoys their regular diet. We appreciate you using a sealed container to preserve freshness. For your convenience, we provide Dr. Gary’s Best Breed food products to our guests. We have both canned and dry food in several varieties to meet your special needs. This food is highly digestible and naturally beneficial, and contains no artificial ingredients or byproducts. If you have any questions, we'll be happy to give you a brochure for more information.

We use hospital-grade disinfectants and we're meticulous about cleaning and keeping your pets spotless. However, when pets are stressed or excited they excrete more oils in their skins, giving off the "doggy odor." When we have many guests, even with our ventilation system, the odor does become more noticeable. Some people may also be more sensitive to pet odors, especially after not being around them for awhile. We recommend scheduling a "go home fresh bath" or a grooming appointment for your pet before picking them up. There's nothing like being greeted by a fluffy, soft, and nice-smelling friend — it makes the ride home even more enjoyable!